GDPR Policy

 

Welcome to Solinerva (hereinafter referred to as "we"). This GDPR policy is designed to explain how information is collected, used, stored, and protected when you use our online store, and to clarify your rights in relation to information handling.

1. Scope Of This Policy

This policy applies to all information processing activities that occur when you browse our website, place orders, communicate with customer support, or use related online services provided by us.

2. Information We Process

The information we process may include contact details, order related records, payment confirmation references, and technical data generated during website access. Such information is collected only to support normal website operation and service fulfillment.

3. Purpose Of Information Use

Information is used to process orders, provide customer assistance, manage website functionality, and ensure operational security. Information is not used beyond these clearly defined purposes.

4. Data Storage And Retention

Information is stored only for as long as necessary to achieve the intended processing purpose. Appropriate safeguards are applied to protect stored information from unauthorized access or improper use.

5. Your Rights

You have the right to request access to your information, request corrections or deletions where applicable, and withdraw previously granted permissions. Requests may be submitted through the contact details provided at the end of this policy.

6. Legal Basis For Processing Under GDPR Policy

Information is processed in line with GDPR policy principles based on the following legal grounds.

• Performance of a contract: Processing orders and delivering purchased services.
• Explicit consent: Supporting newsletter subscription and related communications when you choose to receive them.
• Compliance obligations: Supporting tax, accounting, and necessary record keeping.
• Legitimate interests: Improving website experience and protecting against improper use.

7. Information Protection Measures

We apply reasonable technical and organizational measures to protect information and reduce the risk of loss, misuse, or unauthorized disclosure.

8. Policy Updates

This GDPR policy may be revised periodically to reflect operational or service adjustments. Any updated version will take effect once published on the website.

9. Contact Information

If you have any questions regarding this GDPR policy or the handling of information, you may contact us using the details below.

Contact address: 5606 Latta Plantation Drive, Katy, TX 77449, United States
Customer service phone: +1 (817) 640-3159
Customer service email: info@solinerva.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)