Privacy Policy

 

Welcome to Solinerva (Hereinafter Referred To As "We") online store. This Privacy Policy describes how we collect, use, store, and protect information when you access or use our website and related online services.

1. Policy Scope

This policy applies to information handling activities that occur when you browse our website, place orders, communicate with us, or otherwise interact with our online services. It applies exclusively to our online store operations.

2. Information Collection Through Cookies

We use cookies as a technical means to support website functionality, ensure smooth navigation, and enhance overall performance. Cookies help remember basic preferences and maintain stable service delivery during your visit.

3. Use And Sharing Of Information

Information collected is used only for reasonable and necessary purposes related to our services, including the following.

• Processing orders and delivering purchased services.
• Providing customer support and responding to inquiries.
• Maintaining website security and operational stability.
• Improving usability and service quality.

Information is not shared beyond what is required to achieve these purposes.

4. Data Storage And Cookie Authorization

We retain information only for the duration necessary to fulfill the stated purposes. Cookies are used with your awareness and authorization, and you may manage or disable cookies through your browser settings at any time.

5. User Rights

You may exercise the following rights in relation to information associated with you.

• Request access to and understanding of stored information.
• Request updates, corrections, or deletion of relevant information.
• Withdraw previously granted authorization where applicable.

Requests may be submitted using the contact details provided below.

6. Legal Basis For Data Processing

Information processing is conducted in accordance with GDPR policy principles and relies on the following legal bases.

• Performance Of A Contract: Processing orders and providing purchased services.
• Explicit Consent: For newsletter subscriptions and marketing communications you choose to receive.
• Compliance With Legal Obligations: For tax, accounting, and regulatory purposes.
• Legitimate Interests: Improving user experience and preventing fraudulent activities.

7. Policy Updates

We may update this Privacy Policy when operational adjustments are required. Updated content will be published on this page and will apply from the date of publication.

8. Contact Information

If you have any questions regarding this Privacy Policy or information handling practices, please contact us using the details below.

Contact Address: 5606 Latta Plantation Drive, Katy, TX 77449, United States
Customer Service Phone: +1 (817) 640-3159
Customer Service Email: info@solinerva.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00(Europe/London, GMT/BST)