Purchase And Payment Process

 

Welcome to Solinerva (hereinafter referred to as "we"). This purchase and payment process is intended to provide clear guidance on how orders are placed, payments are completed, and confirmations are issued through our online store.

1. Product browsing and selection

You may browse the online store at your convenience and review product details, specifications, and pricing information. Selected items can be added to your shopping cart before proceeding further.

2. Shopping cart verification

Before submitting an order, you will be able to review the contents of your shopping cart, including selected products and quantities, to ensure that all information is correct.

3. Order information entry

During checkout, you will be asked to provide and confirm delivery details and contact information. Accurate information helps us process your order smoothly and communicate effectively.

4. Payment completion

Payments are completed securely at checkout using supported bank card payment methods. Once payment is successfully authorized, the order will be registered in our system.

5. Order confirmation

After payment is completed, you will receive an order confirmation containing the order number and payment summary. This confirmation serves as a record of your purchase.

6. Order review and handling

Confirmed orders enter a review and handling stage to ensure accuracy before further processing. Orders are managed according to standard handling timelines.

7. Payment information protection

We apply reasonable measures to protect payment information and ensure that transaction data is processed accurately. Payment information is used only for completing orders and providing necessary support.

8. Support after payment

If you have questions or require assistance after completing payment, you may contact us promptly. Requests are addressed based on the current status of your order.

9. Contact information

Contact address: 5606 Latta Plantation Drive, Katy, TX 77449, United States
Customer service phone: +1 (817) 640-3159
Customer service email: info@solinerva.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)